Whitefields Surgery

Hunsbury Hill Road, Camp Hill, Northampton NN4 9UW Tel: 01604 760171
Home     Appointments/Opening hour     Doctors & Staff     Repeat Prescriptions     Sexual health & Youth     Wellbeing Service     Contact/Find Us     FAQ     Latest News      
Appointment Questions 
 
A: Follow up appointments can be booked in by the receptionist either at the desk or over the telephone (if the doctor or Nurse has asked to see you again). If you are requesting a new appointment, you will asked to give some idea of the urgency and nature of the problem, the receptionist will then book you a triage call with the duty doctor to discuss your problem with you. The doctor will decide whether you need to be seen or if the problem can be dealt with over the phone. This is called the triage system. 
A: No. Podiatry is a seperate department from whitefields surgery. They have their own receptionist situated in Camphill Health Centre next door to us. You can call them on 01604 766431.
A: Yes. You can either ring or come to the surgery and speak to a receptionist who will book you a telephone appointment with the requested GP or duty doctor for that day if urgent.
A: Triage is a system of managing patients according to their illness or injuries so they can to steered to the most appropriate source of help. The service is run by the duty doctor. The purpose of the triage system is to ensure that everyone is dealt with by the most appropriate member of staff, and to ensure that urgent conditions are dealt with promptly.
A: We open until 6.30pm on weekdays. When we open on a Saturday we close at 10.30am  and once a month on a Wednesday we close at 9.00pm. Click here
A: Yes, we open three Saturdays a month from 8am - 10.30am and one evening a month on a Wednesday until 9.00pm. For dates of our extended opening hours please click here
A: These appointments are pre-booked by the Doctor. If you feel that this service would be helpful to you, please book a telephone appointment with the duty Gp to arrange. Please note: there are no nurses on duty.
The reception desk is open for booking and re-arranging appointments, ordering and collecting prescriptions. If you need an emergency prescription you will be directed to NeneDoc (previously known as Normed). There will be no administration staff on duty.
A: Once a request has been made, the District nurse will ring you to arrange an appropriate time and date to visit you. You can ring them on 01604 666508. You may need to leave an answer phone message with your name and contact details and they will get back to you as soon as they can.
A: Requests for home visits will be put through to the duty doctor on the day who will ring you to discuss the problem and arrange a visit.  You can ring on 01604 760171.
 
 
Medication/Prescriptions
 
Q: How do I get my prescription?
A: You can choose where you would like to collect your prescriptions. You can collect from us at the reception desk or we can send your prescriptions to the chemist next door who will dispense your medication for you to collect (we dispense medication at Whitefields Surgery for patients who live more than one mile from a chemist). You can also provide us with S.A.E to get your prescription posted to your home or chemist of choice.
A: At the reception desk there are request slips to do this. Alternatively you can fax (01604 708528), post or email us your request stating your name and date of birth or you can register with EMIS Access where you can order online.
A: We ask for the 48hours notice so that we can arrange to produce the prescription, have it checked and signed by a doctor and then either dispense the medication (if you live more than a mile from a chemist), or make it available for collection at the surgery or the local chemist.
A: We no longer issue prescriptions over the phone as we have found that mistakes can easily be made this way.
 
Results
Q: What time should I bring in my sample?
A: Please hand in ALL samples before 11am at the reception desk with your name and date of birth.
A: This usually depends on the tests that are being done on the sample. The nurse will inform you at your appointment of how long you may have to wait for your results to come back.
A: If your test is abnormal and needs action, someone from the surgery will contact you by telephone. If you do not hear anything back regarding your results, this usually means your results are fine. If you would like to know your results, you can ring the surgery and we can book a telephone appointment with your GP. Please note: Receptionist are not trained to read results.  
 
 
General
Q: How do I register?
A: If you are living in our catchment area please contact us and we will inform you if we are currently taking on patients. If our list is open, you will be asked to collect and fill in the relevant forms to register. You MUST provide photo ID and proof of address when handing in completed forms. You will then be booked a new patients appointment with the nurse.
A: A part of our building is Camphill Clinic which houses Podiatry, Speech therapy, Distict Nurses and the Health Visitor. You can access these by coming through the main surgery entrance where there are signs to required destinations. When the surgery is closed there is also another entry to the side of the building which you can access by walking through the staff car park situated behind the complex
 
Please note: Podiatry are seperate from Whitefields Surgery so therefore have their own receptionist.
A: Weigh-in clinic is now on Tuesdays between 2.00pm-3.30pm held at Camphill health centre
A: We have one morning clinic for the Osteopath which is as Tuesday. Jane Bellingham also has a private clinic in Abington. Click here 
 
The Chiropractor works on Saturday afternoons between 2pm - 6pm. Click here
 
Please note: these services are non NHS so there is a charge for the service.
Q: Is there a dentist nearby?
A: Yes, there is a Dentist on the complex situated above the opticians shop. This is dentist is not an NHS practice. To find a NHS dental practice please click here.
 
The Hunsbury Dental Practice - 01604 760156
A: The midwife is here at Whitefields Surgery on Wednesday mornings and Thursday afternoons. She also holds a drop in clinic on Thurday mornings 9am-11.30am. Alternatively you should have her mobile number which you can ring when she is not in clinic.
 
To get in contact with the Community Midwife team please call 01604 795005 
A: If you feel the need to complain about any of the services you receive, from any member of the Whitefields Surgery team please write to:-
 
Mrs D. Ball
Practice Manager
Whitefields Surgery
Hunsbury Hill Road
Camphill
Northampton, NN4 9UW
 
The complaint will then be forwarded through the surgery system.
A: We can register patients from the following areas:
 
Briar HIll, Camp Hill, Upton Grange, West Hunsbury and some surrounding villages (Bugbrooke, Nether Heyford, Harpole, Kislingbury)
A: Your Out of Hours Doctor:-
 
NeneDoc
Highfields Clinical Care Centre, Cliftonville Road, Northampton, NN1 5BD
Telephone: 03336 664664